Marshall Sparkles – Terms & Conditions (Print‑to‑Order and Factory‑Direct Items only)

Last updated: 4 February 2026

Welcome to Marshall Sparkles. By accessing or purchasing from www.marshallsparkles.co.uk (marshallsparkles.co.uk in Bing), you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. Made‑to‑Order Production

Certain products offered by Marshall Sparkles are created using a print‑to‑order or factory‑direct process. This means:

• The item is paid for in full at the time of purchase.
• Your order is then sent directly to our production partners for custom printing, manufacturing, or fulfilment.
• Each item is produced specifically for you based on your chosen design, size, colour, or customisation.


2. Non‑Refundable & Non‑Returnable Items

Because these items are custom‑made to your order, they cannot be returned, exchanged, or refunded.
This includes (but is not limited to):

• Print‑to‑order merchandise
• Items shipped directly from the factory
• Products customised with your selected design or specifications


Once production has begun, the order cannot be cancelled.

3. Tracking Information

Once your item has been printed and dispatched, a tracking number will be added to your order.
Tracking must be checked using the 17Track app, as factory‑direct shipments do not update correctly through the Shop app.
Customers are responsible for using the correct tracking platform to follow their delivery.

4. Chinese New Year Production Delays

Our production partners close for Chinese New Year each year, typically from 1st February to 1st March.
During this period:

• Printing and fulfilment times may be significantly delayed.
• Orders placed before or during this time are still paid for, queued, and non‑refundable, even while the factory is closed.
• Tracking numbers will be provided once production resumes and your item has been printed.


5. Exceptions for Faulty or Incorrect Items

If your item arrives:

• damaged,
• defective, or
• significantly different from what you ordered,


please contact us within 7 days of delivery with clear photos and your order number.
We will work with our production partner to resolve the issue, which may include a replacement or alternative solution.

Please note: minor variations in colour, print placement, or sizing may occur due to the nature of print‑to‑order manufacturing and are not considered defects.

6. Shipping & Fulfilment

Print‑to‑order and factory‑direct items may ship separately from other items in your order.
Production and delivery times can vary depending on the item and destination.

7. Acceptance of These Terms

By placing an order for a print‑to‑order or factory‑direct item, you acknowledge and agree to these Terms & Conditions, including the non‑refundable nature of the purchase and the tracking and delay policies outlined above.